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Community Member

Disable voice mail for certain calls

Hi all,

I have a receptionist who would like to know if it is possible for her to prevent calls going through to there voice mail if she needs someone to pick the phone up in an emergency.

Im not sure if there is functionality to do this in Callmanager. Does anyone know if this is possible?

Thanks

Kev

4 REPLIES
Silver

Re: Disable voice mail for certain calls

Try disable forward to VM "disable feature

Community Member

Re: Disable voice mail for certain calls

Hi,

Is this feature available in 4.1?

I dont seem to be able to see it.

Thanks

Kev

Gold

Re: Disable voice mail for certain calls

To disable Forward to VM, you can set the VoiceMail Profile for the Directory Number to "None". Also, please be aware that this will completely disable VM for the user and cannot be done on a call by call basis. Another thing you will have to play with is increase Ring No Answer settings. The default should be 16 (Which would be 4 Rings - 4 seconds for 1 Ring). So increase the Ring No Answer timer as well on the phone.

Hope this helps

Community Member

Re: Disable voice mail for certain calls

Is it possible to achieve this in IPCC?

Ive investigated it and it doesnt look like it is.

Thanks for your help.

Cheers

Kev

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