I didn't know this was possible, but one of my users at extension 1501 was able to forward her calls to extension 1502. 1502 also had her phone forwarded to 1501. CCM allows you to do this, why? Is there a way to disable this from happening.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...