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Community Member

Disabling the directories for IP Communicator

I have outbound agents I would like to disable the directories button from their IP Communicator.  Does anyone know how to do this?

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2 ACCEPTED SOLUTIONS

Accepted Solutions

Hi.Using Bulk administration

Hi.

Using Bulk administration tool (to do it in one shot based on how many agents you have), you can configure a dummy address in Directory URL filed.

HTH

Regards

Carlo

 

Please rate all helpful posts "The more you help the more you learn"

Ok :)In this case, the

Ok :)

In this case, the following doc should help you.

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117556-config-disableaccess-00.html

 

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"
5 REPLIES

Hi.Using Bulk administration

Hi.

Using Bulk administration tool (to do it in one shot based on how many agents you have), you can configure a dummy address in Directory URL filed.

HTH

Regards

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
Community Member

I apologize I should have

I apologize I should have been more specific.  I am trying to disable the placed calls directory.  For compliance reasons outbound agents should not be able to see the last number dialed to avoid violation of telemarketing guidelines.

Ok :)In this case, the

Ok :)

In this case, the following doc should help you.

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117556-config-disableaccess-00.html

 

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"
Community Member

Carlo, I tried working

Carlo,

 

I tried working through the link provided earlier.  I have a couple of questions regarding the process below (taken from the link provided).

 

I need to delete and read the IP phone services first, disabling the enterprise subscription before moving to step 1 below?

 

My next question is if I do this will ALL of my phones lose their placed calls directory until I reassign the template created in step 1 below?

 

Thanks again for your help.

 

Method 1: Delete and Readd the IP Phone Services from the GUI without Enterprise Subscription Enabled

Complete these steps in order to perform a bulk update to all the phones that require directory access. 

  1. Choose Bulk Administration > Phones > Phone Template, and create a phone template.
  2. Subscribe the phone template to the IP Phone services.
  3. Choose Bulk Administration > Phones > Update Phones > Query, and choose the phone that require directory access.
  4. On the next page, check the Assign IP Phone Services check box.
  5. Choose the template created.
  6. Submit the job.
Community Member

I figured it out.  Thank you.

I figured it out.  Thank you.

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