I have an intermittent issue where the softkeys will disappear. The scenarios goes like this. You are off hook speaking with caller #1. You recieve a second call and place the first caller on hold. After sepaking with caller #2 your softkeys are not present on the display nor will the functions of the softkey buttons work. Your only choice is to hang up with the caller #2 and take a written message.
I had a look through all the softkey related bugs (268 I think it was) and couldn't find one that sounded exactly like this :( There was one that was close but was with the 7961 and Shared lines. Can you duplicate this problem? The only thing that I can think of is perhaps the phone firmware (you could try upgrading one of the problem phones) or maybe a different Softkey Template being used on the effected phones?
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