Display Name doesn't show on calling party, when the call forwards

[Kulasekararaja Kamaraj]

Hello Folks,

Today, i have noticed an issue in my customer environment that they have 2 Cisco IP Phones (Phone A and Phone B), we have a call forward from Phone A to Phone B after 2 rings....

Phone A - Extension 3573001 - Display Name "Phone A" (The same name has been set to Alerting as well as connected on CUCM)

Phone B - Extension 3503001 - Display Name "Phone B" (The same name has been set to Alerting as well as connected on CUCM)

Calling party calls 3573001 --> It forwards the call to 3503001 after 2 rings, when 3573001 rings, calling party gets the display name as "Phone A" as it should be, but when the call goes to 3503001, on the calling party's display the name does not display but the extension number.

I dont have an idea where we do block the display name.. Both these numbers are reside in the same cluster (Ver 8.5.1.16102-1), but they belong to 2 different sites.

I look forward your suggesstions to rectify this issue... Please advise.

Thanks,

Raja.

[Suresh Subramanian]

Hi Raja,

Please set the service parameter 'Always Display Original Dialed Number' to False and test the behaviour.

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[Carlo Poggiarelli]

Hi.

False is the default value, He should set that parameter to true  to have the desired behaviour.

HTH

Regards

Carlo

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[Kulasekararaja Kamaraj]

Thank you,

I have few informations for you.

• On my service parameter Always Display Original Dialed Number has been set to "False"
• On the Translation pattern the Connected Line ID  Presentation and Connected Name Presentation both values are "Default"
• On the phone device profile Ignore Presentation Indicators (internal calls only) has been unchecked.

So as per your note above, i should have this issue across my cluster ?

Thanks,

[Suresh Subramanian]

could you please set the Calling LineID & Calling Name Presentation fields to 'Allowed' and test?

if that doesn't help, check the box 'Ignore Presentation Indicators (internal calls only)' in the phone config page along with the above fields to Allowed?