On the IP phones when we search for a particular user (in Corporate Directory), the search result displays in this order "Lastname, Firstname". How to change it to display in the order of "Firstname, Lastname " ??
The config that Okanlawon mentions only works for CME :( There is no built-in CCM config that can be set to change the search results. You can however get into some XML tweaking in the xmldirectorylist.asp that might allow you to change this (these changes would be lost during any CCM upgrade and may not be Tac supported). I am not a developer so I have no insight on what exactly is required. Maybe this could get you started;
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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