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New Member

Displaying CTI Route Point DN on IP Phone

Hi -

CUCM 4.2.3 SR1

Our customer runs multiple helpdesk qeueus (routed to agents using Arc Call Connect) and would like to display the CTI RP display (DN) on their IP Phones for incoming calls.

I have set the following CUCM service parameters to True: "Always Display Original Dialed Number" and "Display CTI Route Point Name or DN" but the agent phones are still displaying "forwarded to "agent name"

5 REPLIES
New Member

Re: Displaying CTI Route Point DN on IP Phone

What is the eact call flow?

Green

Re: Displaying CTI Route Point DN on IP Phone

Hi,

Try to use:

Retain Forward Information set to TRUE instead of FALSE

New Member

Re: Displaying CTI Route Point DN on IP Phone

Thanks - will try this and keep you updated.

New Member

Re: Displaying CTI Route Point DN on IP Phone

sir, how did you get on with t his testing as i too have this situation and haven't found a working fix for my customer.

New Member

Re: Displaying CTI Route Point DN on IP Phone

Hi - sorry about delay in getting back to you but I am just back from leave.

This is still outstanding with Cisco TAC. I will let you know of any updates.

Thanks

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