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Community Member

Displaying Transfer Info from Unity

Here is my scenario.

My customer is asking for the following, and not sure if this will work.

They have a unity setup, and want to create a call handler.  The call handler will answer the call, and prompt them.  As an example, for XYZ service, press 1.  For ABC service press 2.

That is the simple part, but when Unity transfers to the phone, they want to see  "transfer from XYZ" rather than seeing the caller ID.

Any suggestions?

2 REPLIES

Re: Displaying Transfer Info from Unity

I dont know of any way to do this within Unity.  You have very little ability to manipulate CLID and etc.

Hailey

Cisco Employee

Re: Displaying Transfer Info from Unity

By default you would only see a call from VM (or whatever you VM ports are named like), there is no way to change that into a "transfer from"

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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