Here's something I picked up from a cisco conference last year:
Upgrades for customers on traditional licensing:
This depends on whether your users already are running any one of the UC apps in the CUWL list (a CUWL app includes :- softphones / Unity VM / Presence / Mobility). You just choose your upgrade price from this list :-
Current User Moving to List price Introductory price
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...