I keep having a reoccurring problem with my CME and a 7940 phone. The phone keeps going into DND mode and will not allow anyone to use it. When DND is enabled we cannot remove it. There is no way to get it out of DND on the phone. The only way we can fix it is by deleting the ephone and add it again.
The weird thing is I only have one template on this router.
softkeys idle Redial Newcall Cfwdall Pickup
softkeys seized Redial Endcall Cfwdall Pickup
softkeys alerting Callback Endcall
softkeys connected Hold Confrn Trnsfer Park
The phone has two ext assigned to it. The main one and then a ? Sales ext ?, this is basicly 6 exts in a hunt group.
name Floor, Two
call-forward all 1061
call-forward max-length 4
corlist incoming CSS-Local
hold-alert 60 originator
username "Front-2" password null
button 1o12,16,17,18,19 2:42
Can anyone shed some light on why this keeps happening?
We had the same issue, it's not just happening but your users are hitting the DND button in ringing mode. Your softkeys need "softkeys Ringing answering" added to the bottom of your list. If you don't have the softkey answering you have an older verision of the IOS and you need to cut on FAC codes and then just tell the user to pickup the phone and dial **7 and it will take the phone off DND.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.