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New Member

Do-not-disturb Softkey

CUCM 6.1(1a)

I've got a handful of 7940/7960 phones that I put the DND (do-not-disturb) softkey on. Works good. However, for some reason when the user hits the DND button on the phone to enable it, the phone displays the word "UNDEFINED!" on the screen.

DND works just fine when it's enabled, so I'm not sure what this "UNDEFINED!" is. Did I maybe missing something when configuring the custom softkey templete? Or is that word something I can configure in an xml maybe? It's almost like it's looking for a label for the softkey I've pushed, but it's not....well...defined. Where might I "DEFINE" it at?

6 REPLIES
Hall of Fame Super Gold

Re: Do-not-disturb Softkey

Which phone Fw do you have ? Can you try latest that is 8.0(7) ?

New Member

Re: Do-not-disturb Softkey

Got the latest sccp, 8.0(7)

Hall of Fame Super Gold

Re: Do-not-disturb Softkey

I can't suggest a reason beside "sw anomaly".

New Member

Re: Do-not-disturb Softkey

Hi,

did you ever find a solution to this? have you tried the latest sw 8.0.8? Have a customer getting the same error

thanks

bc
New Member

Re: Do-not-disturb Softkey

We are using CUCM Version 6.1.1.3101-1 and experience this error on our CP-7940 Phones with 8.0(9) Firmware and german locale.

The newer CP-7940G Phones work correctly (same Firmware).

Is this Problem fixed in 6.1.2?

bc
New Member

Re: Do-not-disturb Softkey

Fixed.

Upgrading to 6.1.2.1000-13 did not help, but after we made a Factory-Reset the Phones displayed the correct information.

Maybe a Factory-Reset helps with older Callmanagerversions too.

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