drop a call on PRI

[Andrey128]

Hello

sometimes on CCME I see long time incoming calls hanging on PRI.

I guess this is because a calling end did not hang phone handset correctly:

CallID          CID  ccVdb           Port             DSP/Ch  Called #   Codec    Dial-peers

0x114C7    133C 0x689C7C80 0/2/0:15.2       0/3:2    xxxxxxx    g711ulaw  1/4

0x114CB    133D 0x689C7C80 0/2/0:15.1       0/3:1   xxxxxxx    g711ulaw   1/4

How to drop such call on PRI?

[Daniele Giordano · Accepted solution]

You can manually clear the call using the command clear call voice causecode 34 id.

You can find the call id using show call active voice brief.

If you want prevent this issue you can study this doc:

http://docwiki.cisco.com/wiki/Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_Media_Inactive_Call_Detection

Regards.

[Andrey128]

thank you!