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New Member

DRS Backup does not list ELM-Server,CDR_CAR to backup

Hi,

 

We are facing a peculiar issue, only UCM is listed when i either schedule or do a manual backup of the CUCM server. The version in use is 9.1.2.10000-28.

 

Thanks,

Vinay

4 REPLIES

Hi Vinay,Was it working fine

Hi Vinay,

Was it working fine earlier?

Were there any changes like IP address / hostname change on any CUCM servers?

Manish

New Member

Hi Manish, Many thanks for

Hi Manish,

 

Many thanks for replying, yes it was working earlier. But am not sure on changes made to IP Address/Hostname.

 

Vinay

The following bug needs to be

The following bug needs to be verified

https://tools.cisco.com/bugsearch/bug/CSCug59525/?reffering_site=dumpcr

DRF components get removed after changing the hostname
CSCug59525

Symptom:
When you change the hostname on a node defined by IP address in CUCM 9.1.1a, the following DRF components will disappear and not be backed up for that node: TFTP, ANN, MOH, ELM-AGENT, BAT, REPORTER, and CEF.

Conditions:
CUCM 9.1.1a (9.1.1.20000-5)

Workaround:
For all of the above components with the exception of ELM-AGENT, de-activating and re-activating the services on the effected node, will bring them back as DRF components.
To bring back ELM-Agent, please open a case with TAC and reference this defect and the ELM-AGENT_Restore process contained in it.

You may need to engage TAC here.

manish

New Member

Will try the suggested

Will try the suggested changes, and for ELM will engage TAC.

 

Appreciate your help on this issue.
 

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