I have a question regarding the SDL trace log, I am having difficulty reading the DTMF digits dialed by outside callers, especailly in a call center environment, the call is connected, the diigts caller entered to navagate the menu is impport for one of my production problems, the trace level is details, however, I still couldn't find the digits caller dialed, can someone help on this one?
I would say that reading the SDI or SDL may be a little tricky; if you use triplecombo to parse the SDI logs it would be simple for an SCCP device but whether or not you see the DTMF from a gateway is another matter.
I would start by looking at the tools and debugging available in your Call Center software if it's a matter of seeing what DTMF was sent. It's fairly key to the functionality of that software, so it should have a reasonable log of it.
I would look at the CCM logs if it was a matter of troubleshooting DTMF if it's not being received.
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The problem is we have DTMF tone missing issue from time to time
we have went through our call center which is ICM/IPIVR logs already, we found call center system didn't receive any info on the missing DTMF digits, that's why we have to move to CM for further troubleshooting.
Where I can find the tool you mentioned to read SDL logs?
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