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New Member

DTMF fail in unity connection 8.x

Hi

We have recently configured a new unity connection for a end customer, when we test call from corporative mobile to the Unity, runs fine but no one key respond, neither #, * or any number.

We have alreade cheked key mapping, standar greetings, rules and so on. As the call previously goes to a Cube, does anybody know if the problem is within the unity or could be in cube too.

Any idea to look for into unity?

Thanks!!!

 

5 REPLIES
Silver

How did you configured DTMF

How did you configured DTMF relaying on your CUBE box? Could you post your dial-peer config to SIP provider for that?

HTH,

Dragan

HTH, Dragan
New Member

Hi DraganIn our cube there is

Hi Dragan

In our cube there is not any dial-peer, all is with header profiles, adjacency and so on. We wanna see if could be first of all any issue within the unity.

thanks.

 

VIP Super Bronze

Ivan,I am not sure what you

Ivan,

I am not sure what you mean by there is no dial-peer on the cube. You need dial-peers to route calls. Can you send us a sh run of your cube? Does DTMF work when you test from an IP Phone in your cluster?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Hi again, hope doing fine

Hi again, hope doing fine.

Regarding your question about why there is not dial-peer on the cube, there are not any gateways in the network, all is running with Nexus 7K, 1K and 9K, and of couse, cubes and Fw.

What i want to know if i am not finding anything about DTMF in the Unity, no key is running with the mobile.

In call handlers template we have already looking for but still falis.

Any idea? Thanks!!

 

New Member

Hi allHere are the traces

Hi all

Here are the traces calling from a fixed phone to unity and from mobile phone, let´s see if anybody can see anything , because there are some errors about SIP lua and so on...thanks!

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21621 - 21640 of 21701) : 
08:53:11.654 |//SIP/SIPCdpc(2,74,325)/ci=39986059/ccbId=258489/scbId=0/getCcSignalCnNameAndNumberInfo: URLPT-getCC: host: lHost: uri-pt:0 trunk:1|2,100,68,194.1^*^*
08:53:11.771 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits NULL body|2,100,63,1.1496^10.104.107.2^*
08:53:52.106 |ViprUtils::addVcrFeatureData FeatDataCld[+44163528xxxx], FeatDataClg[+349155xxxxx], starttime[3604117991],stoptime[3604118032]|2,100,230,1.258675^10.104.107.66^*
08:53:52.106 |SdiStats: #Lines: 26 Free HWM: 11 Free HWM(total): 31|*^*^*
08:53:52.106 |ViprUtils::uploadVCRifRequired VcrUploadNeeded[1]|2,100,230,1.258675^10.104.107.66^*
08:53:52.106 |//SIP/SIPCdpc(2,74,325)/ci=0/ccbId=258489/scbId=0/uploadVCRifRequired: VcrUploadNeeded 1|2,100,230,1.258675^10.104.107.66^*
08:53:52.106 |!!ERROR!! -MediaManager-(198)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,230,1.258675^10.104.107.66^*
08:53:52.107 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,230,1.258675^10.104.107.66^*
08:53:52.107 |//SIP/SIPCdpc(2,74,326)/ci=39986060/ccbId=258490/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,230,1.258675^10.104.107.66^*
08:53:52.146 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits Unrecognized digit|2,100,63,1.1499^10.104.107.2^*
08:53:52.146 |ViprUtils: Number has no +, not a valid E164 [8199121]|2,100,63,1.1500^10.104.107.2^*
08:53:52.146 |//SIP/SIPCdpc(2,74,326)/ci=0/ccbId=258490/scbId=0/uploadVCRifRequired: VcrUploadNeeded 1|2,100,63,1.1500^10.104.107.2^*
08:53:52.147 |//SIPLua/Error/SipContexts_removeContext: call contexts object is missing|*^*^*
09:07:38.589 |SNRD(     39) - wait_CcCiRes CellProxy(    234) CcCiReq sent ccbid 0 |1,100,230,1.258848^10.104.107.66^*
09:07:38.589 |SdiStats: #Lines: 11 Free HWM: 5 Free HWM(total): 31|*^*^*
09:07:38.707 |DbMobility: can't find remdest 8199121 in map|*^*^*
09:07:38.708 |RouteListControl::idle_CcSetupReq - RouteList(RL-UNITY1025), numberSetup=0 numberMember=1 vmEnabled=0|1,100,230,1.258848^10.104.107.66^*
09:07:38.708 |ViprUtils::isViprAllowed Get device row from ccmdb returned false for  PKID=[b474c0dc-7c47-2cba-77ab-9c34a71e7fbe]|1,100,230,1.258848^10.104.107.66^*
09:07:38.709 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/setCurrentLocalHostname: URLPT-setLHost: host:ims.vodafone.co.uk lHost: uri-pt:0 trunk:1|1,100,230,1.258848^10.104.107.66^*
09:07:38.805 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1506^10.104.107.2^*

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21641 - 21660 of 21701) : 
09:07:38.805 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/getXCiscoViPRFallbackIDAndDTMFKey: Device type 8, Pstn Fallback is not enabled|2,100,63,1.1506^10.104.107.2^*
09:07:38.807 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.807 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/getCcSignalCnNameAndNumberInfo: URLPT-getCC: host:ims.vodafone.co.uk lHost: uri-pt:0 trunk:1|2,100,68,196.1^*^*
09:07:38.844 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.845 |!!ERROR!! -SDPMsg- - getApplicationMLine, size=0, idx=0, returning System Default |*^*^*
09:07:38.937 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits NULL body|2,100,63,1.1509^10.104.107.2^*
09:08:17.882 |!!ERROR!! -MediaManager-(199)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|1,100,230,1.258874^10.104.107.66^*
09:08:17.882 |SdiStats: #Lines: 16 Free HWM: 5 Free HWM(total): 31|*^*^*
09:08:17.921 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1511^10.104.107.2^*
09:08:17.922 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,63,1.1511^10.104.107.2^*
09:08:17.922 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,63,1.1511^10.104.107.2^*
09:08:17.923 |SIPKpmlDtmfEventPkg::forwardNotifiedDigits Unrecognized digit|2,100,63,1.1512^10.104.107.2^*
09:08:17.923 |//SIP/SIPD(2,73,41)/ccbId=0/scbId=258870/processSIPSubscribeResult: SIPSubNotTable doesn't contain an entry for scbID|2,100,63,1.1513^10.104.107.2^*
09:08:18.011 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1514^10.104.107.2^*
09:08:18.049 |insertIntoCiCdccMapList(39986062) (2,100,207,191)|*^*^*
09:08:18.049 |insertIntoCiCdccMapList(39986063) (2,100,207,191)|*^*^*
09:08:18.086 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21661 - 21680 of 21701) : 
09:08:18.122 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:08:18.122 |!!ERROR!! -SDPMsg- - getVideoMLine, size=0, idx=0, returning System Default |*^*^*
09:08:18.122 |!!ERROR!! -AgenaInterfaceBase-(89)::isSrtpCall, ConnectionIsEaronly and outgoing channel is still open|2,100,63,1.1514^10.104.107.2^*
09:08:18.122 |!!ERROR!! -LogicalChannels-- isChannelEstablished, no lcn entry? 10d24068, lcn=0|*^*^*
09:08:28.183 |LineControl TEST DEBUGS: Number of entries in CallTable is =  1
|2,100,63,1.1511^10.104.107.2^*
09:08:28.183 |SdiStats: #Lines: 15 Free HWM: 4 Free HWM(total): 31|*^*^*
09:08:28.183 |!!ERROR!! -MediaManager-(200)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|2,100,63,1.1511^10.104.107.2^*
09:08:28.183 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,63,1.1511^10.104.107.2^*
09:08:28.222 |//SIP/SIPHandler/ccbId=0/scbId=0/convertStackSDPtoCmSDP: ***SIPSdp=4738 bytes|2,100,63,1.1515^10.104.107.2^*
09:08:28.223 |!!ERROR!! -ConnectionManager- ERROR  deleteMediaInfoEntry(CI=0): ENTRY NOT FOUND, size=3|2,100,63,1.1515^10.104.107.2^*
09:08:28.223 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,63,1.1515^10.104.107.2^*
09:08:28.223 |//SIP/SIPCdpc(2,74,327)/ci=39986062/ccbId=258869/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.|2,100,63,1.1515^10.104.107.2^*
09:08:28.260 |removeFromCiCdccMap(39986063)|*^*^*
09:08:28.260 |removeFromCiCdccMap(39986062)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.260 |removeFromCiCdccMap(0)|*^*^*
09:08:28.288 |//SIP/SIPCdpc(2,74,327)/ci=0/ccbId=258869/scbId=0/uploadVCRifRequired: VcrUploadNeeded 0|2,100,63,1.1516^10.104.107.2^*

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21681 - 21700 of 21701) : 
09:08:28.288 |//SIPLua/Error/SipContexts_removeContext: call contexts object is missing|*^*^*

 

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