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DTMF Issue with SIP TRUNK (CUCM and CUE)

Dear All,

I am having DTMF issues while configuring sip trunk on CUCM and CUE. The issue is that when I call from outside to the sip number some times it keeps ringing and sometimes it goes to the auto attendant (when i dial the extension, operator repeates" you are still there").  I am doing Transalation to change all my sip numbers to local extensions. I have configured CTI Port/CIT Route Point.

To add: we are using analog lines and we just got the new sip trunk, gradually we will move from analog to sip. Right now we are doing some test run in order to get the sip trunk configured.

Below is the configuration, along witht he debugs.

My Configuration is as follows:

SIP PROVIDER ---------- VOICE GATEWAY----------- CUCM ------(sip trunk)----------CUE

Configuration on Voice Gateway:

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco




voice class codec 1

codec preference 1 g711alaw

codec preference 2 g711ulaw

codec preference 3 g729r8


voice translation-rule 813

rule 1 /^8132/ /2/

rule 2 /^038132/ /2/

rule 3 /^0096638132/ /2/

rule 4 /^96638132/ /2/

rule 5 /^38132/ /2/



voice translation-profile 03813

translate called 813voice translation-rule 813
rule 1 /^8132/ /2/
rule 2 /^038132/ /2/
rule 3 /^0096638132/ /2/
rule 4 /^96638132/ /2/
rule 5 /^38132/ /2/
voice translation-profile 03813
translate called 813


dial-peer voice 1000 voip

translation-profile incoming 03813

destination-pattern 27..

session protocol sipv2

session target ipv4:

incoming called-number .T

dtmf-relay sip-notify

codec g711ulaw

no vad


On the CUCM i have configured a SIP Trunk with:

Required Field: g711ulaw

Required Field: No preference

Non Secure SIP Trunk Profile: I am using TCP+UDP for INCOMING ;

On the CUCM i have configured CTI Port and CTI Route Point. Both showing registered with CUE

Please help me resolve this issue. I have faced it many times but it got resolved but this one I dont know what to do.

Thanks & Regards,


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