Some of the IVR systems does not recognize DTMF tone especially when dialing the DTMF tones very fastly. We use call manager and a cisco voice gateway for sending calls to service provider. Is there a way to change the dtmf frequency timers or what should we look/change ?
If it's only to a particular IVR then it's an issue with the IVR. There is no way to slow down the DTMF relay process other then having the calling party dial slower. If you see the h245 messages for each digit then the router is doing that it should.
We're having the same problem here. Verizon Wireless simply does not see keyed responses from Cisco VOIP telephones. They do recognize keyed input from our old Rolm Phones. Recently we received a report that a local grade school didn't accept key inputs. Has a solution been found to this issue?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...