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Dual MOH

The setup is as follows :

We are using the same CCME for 2 separate companies within the same building , both are using the same primary rate etc but the we have them using 2 different pilot numbers as their main line in.

Both are using the ephone-hunt sequential setup as below with 2 different pilot numbers:

COMPANY A = PILOT NUMBER = 3100

COMPANY B = PILOT NUMBER = 3150

ephone-hunt 1 sequential

pilot 3100

list 3104, 3105, 3106, 3107, 3108

preference 0 secondary 7

timeout 15, 15, 15, 15, 15

!

ephone-hunt 2 sequential

pilot 3150

list 3151, 3152, 3153, 3154

preference 0 secondary 7

timeout 15, 15, 15, 15

statistics collect

That seems to be fine and they are happy with setup, the problem is that company A has a MOH message from flash which is working fine , and company B phones are setup not to hear their message with the

"" no multicast-moh "" statement under site B ephones.

When the caller is placed on hold in site B when you ring them directly the MOH on hold is the default beep beep which is correct ,but when you ring pilot number to site B i.e.. 3150 and the user is put on hold the user hears the recorded MOH message from site A which we don't want them to hear.

Is there any way, that you know of , that we can stop this message being played on site B phones when the pilot number is rang or can this simply not be done on the CCME ?

If this cannot be done we where going to get them to record a message including the 2 companies on their MOH message which would solve it.

  • IP Telephony
1 REPLY
Silver

Re: Dual MOH

In order to disable Music on Hold (MoH) for one user or a group of users, you need to create a silent/blank audio source file and assign it to the phone associated with the user or to the device pool of the devices for which you need to disable MoH. You can use a sound recorder to create the blank file and record without the microphone turned on.

Once you have the file, complete these steps in order to assign the file to the device for which you need to disable MoH:

For Cisco CallManager 3.x, copy the blank .wav file to C:\cisco\dropMOHaudiofileshere\ in the Cisco CallManager server. For Cisco CallManager 4.x, copy the blank .wav file to C:\Program Files\Cisco\MOH\dropMOHaudiofileshere\.

Open the CallManager Administration page and choose Service > Media Resource > Music On Hold Audio Source.

Pick a number not in use for MoH Audio Stream Number*.

Choose the blank file created for MoH Audio Source File*.

Check Play continuously (repeat) for this file.

Click Insert and Update.

Choose Service > Service Parameters > Cisco CallManager > Default Network Hold MoH Audio Source ID and make sure it has the same number as the MoH Audio Stream Number from step 3.

Choose Device > Phone and pick the phone associated with the user. Make sure the phone is set to the same device pool as the MoH server. Set the User Hold Audio Source and Network Hold Audio Source to the new file previously created.

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