I can confirm that there is a strange behaviour of the DX650 regarding pickup (Audio alert notification is not coming in the DX650,CSCuo68322).
The function by itself works: If onother phone in the same group rings, I can use the pickup button to catch that call.
The problem is the notification. I've never seen a notification when the phone app is open. From time to time the notification comes up in the home screen. Lets say every twentieth call. But than only the called name is shown, never the number/name of the calling party. The notification comes up immediately, the 6 seconds timer in the pickup group is ignored.
The configuration of the pickup group should be OK. I've got some 7931 in that group, the pickup notification works exactly as desired: After 6 seconds calling party and called party information is shown. I've configured a shared line on a DX650 and an 7931: Notification on the 7931 is good, on the DX650 as described. Lets call it buggy ...
Does anybody out there have a stable pickup notification on a DX650?
Frustrating as the people using these phone are usually the more tech savy or are the General Managers. We actually removed all the DX650's from the boardrooms so the owner who paid for the system, doesn't have to see a product that doesn't work properly.
Hi all , any updates about it? I have some DX650 with sipdx650.10-2-5-60 firmware , registered in CUCM 22.214.171.12400-14 , and I'm not able to capture calls (I cant see any pickup key or button) neither have any audio or visual alert on it.
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