dx650 with be6000 9.0

[zeuscyril]

                   hi all,

i am trying  to register the dx650 phone with BE6000 9.0.1 version.

i downloaded the cop.sgn file for dx650 and device pack ,also i  uploaded both files.

but still i cannot see the dx650 phone in the devices list.

is there any other files required or be6000 9.0 wont support or anyotherway to register the dx650 on BE6k

thanks,

cyril

[Aman Soi]

Hi Cyril,

Can u share the snapshot of what all Device Pack u have uploaded and phone device list where it is not showing DX650?

Secondly,did u restart the servers after uploading DPs?

regds,

aman

[Aman Soi]

Hi Cyril,

I was referring the release notes which says

When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A cluster-wide reboot is not required when you apply a Device Package to update

existing firmware/configuration

http://www.cisco.com/web/software/282074299/102824/cmterm-devicepack-9_1_1_21017-2_Readme.pdf

So, u need to restart the servers.

regds,

aman

[zeuscyril]

hi aman,

i restarted the be 6000 after upload .

and i dont have any cluster here i have only one CM 9.0 .

apart from that the device package which you mentioned is for 9.1.1 will that work with 9.0.1

here the package which i installed ---- cmterm-devicepack9.0.1.11013-1.cop.sgn

thanks

cyril

[Aman Soi]

Hi Cyril,

My apologizes.

I checked the datasheet which says DX650 works with BE6000 with 9.1 or later.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps12956/ps12959/data_sheet_c78-726888_ps12956_Products_Data_Sheet.html

secondly, what is the firmware version of DX650?

regds,

aman

[zeuscyril]

hi aman,

is it possible to upgrade 9.0 to 9.1 without any license ?

or

we need to have software assurnace from cisco to rehost the license.

is firmware makes any difference on the dx650?

thanks

cyril

[Aman Soi]

Hi Cyril,

You can do the upgrade .It is just a minor upgrade.No separate license is required.

Make sure u have a valid support contract in case if TAC case needs to be opened for any further help.

If u have firmware 10.0(1.103), then u require Device Pack 9.1.1 else no device pack is required. this is what I see for CUCM else if firmware is 10.0(2.32), no Device pack is required.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

But DP would be last option. First upgrade is required.Just do and update.

regds,

aman

[zeuscyril]

hi aman,

i upgraded the BE6k to the following version

System version: 9.1.1.20000-5

but still i cannot see the dx650 in the phone option.

but i didnt try to connect dx650 in the network yet to see if he detects automatically

thanks

cyril

[Jaime Valencia]

No, it won't unless the option is under add new, I'm running 9.1.2.10000-28 and I see the option for DX650

I don't see any DevPack compatible with 9.1(1), you'll need to upgrade to 9.1(2) to get support.

EDIT: I found one, 9.1(1) (21026-1), you might want to try and install it.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Aman Soi]

Hi ,

I checked DX650  comes in CUCM version 9.1.2.10000-28.

I think datasheet should specifically mention the version for BE6K

regds,

aman