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e-mail voicemail notification on CUE version 7.1.3 isn't working

Hello I'm trying to setup email message notification ,however it isn't working

My uc560 is on cme version 8 and cue version 7.1.3

i can ping my exchange server from the cue module, the exchange admin has smtp relay enabled on it

e-mail message notification isn't working indeed

i have the traces on and this is what i get

3571 07/23 16:45:06.793 ACCN STGN 0 Task: 17000000181GetListMember: output string:outcall

6589  07/23 16:45:06.859 VMSS mnot 0 MessageNotification: Enter  insertIntoMsgNotifQueue(): msg recipient: millerknotif target: millerk

6589 07/23 16:45:06.871 capi smtp 0 SmtpServer: getSysdb(): Attribute: address

2232 07/23 16:45:06.872 capi smtp 0 SmtpSysdbNode: get(): address

6589  07/23 16:45:06.872 VMSS mnot 0 MessageNotification: query: INSERT INTO  outcall_email_job VALUES ('milrk', 318, 1279921506859, 43, 0, 'milrk');

6589 07/23 16:45:06.897 VMSS mnot 0 MessageNotification: Notifying sender threads

6589  07/23 16:45:06.897 VMSS mnot 0 MessageNotification: Exit  insertIntoMsgNotifQueue(): notifyEmailThread=true,  notifyPhoneThread=false

3047 07/23 16:45:06.904 VMSS mnot 0 EmailSender: Processing job: 1

3047 07/23 16:45:06.907 VMSS mnot 0 EmailSender: Got a job: Owner=millerk, Contact=milrk@abs.com, UID=43

3047 07/23 16:45:06.909 VMSS mnot 0 EmailSender: sendEmailNotification: checkSendPreConditions passed

3047 07/23 16:45:06.909 capi smtp 0 SmtpServer: getSysdb(): Attribute: address

2231 07/23 16:45:06.910 capi smtp 0 SmtpSysdbNode: get(): address

3047 07/23 16:45:06.910 capi smtp 0 SmtpServer: getSysdb(): Attribute: port

2227 07/23 16:45:06.910 capi smtp 0 SmtpSysdbNode: get(): port

3047 07/23 16:45:06.910 capi smtp 0 SmtpServer: getSysdb(): Attribute: userid

2221 07/23 16:45:06.911 capi smtp 0 SmtpSysdbNode: get(): userid

3047 07/23 16:45:06.911 capi smtp 0 SmtpServer: getSysdb(): Attribute: password

2232 07/23 16:45:06.911 capi smtp 0 SmtpSysdbNode: get(): password

3047 07/23 16:45:06.911 capi smtp 0 SmtpServer: getSysdb(): Attribute: authRequired

2231 07/23 16:45:06.911 capi smtp 0 SmtpSysdbNode: get(): authRequired

3047 07/23 16:45:06.912 VMSS mnot 0 EmailSender: Begin processing email job, UID=43

3047 07/23 16:45:06.923 VMSS mnot 0 EmailSender: Attachment body part added, UID=43

3047 07/23 16:45:12.007 VMSS mnot 0 EmailSender: Error sending email, UID= 43 :javax.mail.SendFailedException: Sending failed;

  nested exception is:

        class javax.mail.MessagingException: 530 5.7.1 Client was not authenticated

could you let me know how to fix this ?

thanks

1 REPLY

Re: e-mail voicemail notification on CUE version 7.1.3 isn't wor

Hello,

Have you check if your exchange server requires authentication, if its require please be sure that user/name and password are configured in the proper way.

HTH

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Walter Solano

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