Re: Edit softkey displays that key is not active here
It sounds like the "Settings Access" has been set to Restricted or maybe Disabled.
From the Cisco CallManager Administration page, choose Device > Phone, and click the phone.
Choose Restricted/Disabled for the Settings Access parameter under the Product Specific Configuration section.
When Settings Access is enabled, you can change the phone network configuration, ring type, and volume on the phone. When you disable Settings Access, the Settings button is completely disabled and no options appear when you press the button. Also, you cannot adjust the **ringer volume or save any volume settings. The option Restricted is available in Cisco CallManager version 4.1(3) and later. When you change Settings Access to Restricted, you can only access User Preferences and volume settings. By default, Settings Access is enabled.
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