06-09-2014 10:36 AM - edited 03-16-2019 11:02 PM
Hi All,
I just finished upgrading cucm 9 to cucm 10.0.1. Upgrade completed successfully, but elm now shows insufficient license message.
This is a Vmware installation BTW, I doubt that it matters the CUCM 901 worked fine with its ELM.
The ELM is coresident with CUCM. I though that upgrading CUCM will upgrade ELM too, but the Dashboard says to upgrade to latest version of ELM.
When I ordered upgrade through UCSS and downloaded all the files that were included in this upgrade order, one of the files was CiscoPrimeLM_64bitLnx_10.0.1.10000-19.sgn.iso.
I tried to use CUCM OS administration with this file to upgrade ELM, but OS Administration doesn't recognize it as a valid file.
The file that I used for CUCM upgrade was: UCSInstall_UCOS_10.0.1.10000-24.sgn.iso
So at this point I'm not sure whether ELM needs to be upgraded or I need new licenses for CUCM version 10.
Thanks
Yury Brodsky
Telecommunications Specialist
AudioCodes
27 Worlds Fair Drive
Somerset, NJ 08873
Direct: 732-652-2162
Fax: 732-469-2298
Email: yury.brodsky@audiocodes.com
Solved! Go to Solution.
06-09-2014 01:19 PM
The error simple means that you dont have any version 10 licenses. If you didnt get a PAK when you ordered the upgrade via PUT, you will have to work with licensing to get the new 10.x licenses.
06-09-2014 02:02 PM
The license upgrade is manual, you are on the right track as contacting the licensing team is the way to remediate it.
Chris
06-09-2014 11:31 AM
Upgrading co-res CUCM should have upgraded your ELM as well. It should now show as Prime License Manager when you log in. I'm guessing you just don't have any CUWL 10.x licenses installed. Can you attach a screenshot of the License Usage page in PLM?
You may need to email licensing@cisco.com to move your 9.x licensing to 10.x licenses.
06-09-2014 11:36 AM
06-09-2014 01:19 PM
The error simple means that you dont have any version 10 licenses. If you didnt get a PAK when you ordered the upgrade via PUT, you will have to work with licensing to get the new 10.x licenses.
06-09-2014 01:24 PM
Thanks, I opened a ticket with licensing. I ordered this upgrade through UCSS. Got all the software but no license PAK.
06-09-2014 02:02 PM
The license upgrade is manual, you are on the right track as contacting the licensing team is the way to remediate it.
Chris
06-11-2014 12:36 PM
The licensing team is working on it. I'm sure they will resolve it.
06-09-2014 11:54 AM
I'll e-mail licensing with a request to move my licenses. Thanks
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