01-31-2012 10:28 AM - edited 03-16-2019 09:19 AM
Hi,
I have configured EM in CME 8.6..Attached configuration for your reference. I am using 7942 phones.
I press service button & select EM, it asks to put username & password. I put the credential: username: partha, password: cisco. The phone goes to reset state & doesn't come up properly until i do a manual reset. Once i press Logout, the phone gets stuck. Once i manually reset the phone, the phone doesn't give me the DN number at all that i configured in the logout profile. Attached the EM config.
CME version: 8.6
IOS: 15.1
Phone type: 7942
======================================================================
voice logout-profile 1
pin 1234
user 1 password cisco
number 002 type normal
!
voice user-profile 1
pin 12345
user partha password cisco
number 004 type normal
!
telephony-service
no auto-reg-ephone
authentication credential webadmin c1sc0@123
timeouts interdigit 2
url services http://10.111.220.33/voiceview/common/login.do
url authentication http://10.111.220.31/CCMCIP/authenticate.asp
ephone 1
logout-profile 1
======================================================================
Kindly suggest:
02-01-2012 12:16 AM
Please mention exact IOS and phone firmware version.
02-01-2012 08:54 AM
Hi,
CME version is: 8.6
IOS: 151-4.M3
Phone Firmware: cmterm-7942_7962-sccp.9-2-3
Rgds,
Partha
02-01-2012 09:30 AM
Can you try phone FW 9.1.1SR1 ?
02-08-2012 11:03 AM
I tried the FW suggested by you..but the issue remains same…any suggestion plz !!
Rgds
02-01-2012 02:42 AM
do you have any ip http port configured??
thanks,
vipul
02-01-2012 08:50 AM
Ip http port is not configured.
Rgds,
Partha
02-01-2012 09:39 AM
Have you configured your ephone-dns for the actual DNs on the logout/user profiles? (003 and 004)
Chris
02-01-2012 10:02 AM
Hi,
I have done the following:
========================================================================
voice logout-profile 1
pin 1234
user 1 password pcs1234
number 350 type normal
!
voice user-profile 1
pin 1234
user partha password pcs1234
!
Ephone 6
Logout-profile 1
Type 7942
Mac
=========================================================================
Rgds,
Partha
02-01-2012 10:09 AM
Try:
ephone-dn 1
number 350
ephone-dn 2
number xxx (put whatever you were going to have as your user profile dn here)
voice user-profile 1
number xxx (number created above)
Chris
02-08-2012 11:02 AM
Hi,
Thanks for your reply…I configured as you suggested, but the issue remains same. If I press Logout, the phone hangs..i need to press the exit button then only it works….same thing happens while logging in into EM…any suggestion!!
Rgds,
partha
07-08-2012 09:36 AM
I am having the same issue with CME 8.6 , IOS ver 15.1(4)M4 , and Phone firmware ver 9.1.1 . When I login or logout of EM it hangs until you press exit a coule times. The profile loads fine and it works after hitting exit a couple times and the same when you logout, it hangs until you press exit a couple times. Has anyone come up with the fix on this yet? thanks.
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