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New Member

EM login and Corporate Directory slow to display

Hi,

we're using CCM 4.1(3)sr3c and now having problem where when user pressed the directory button, it take 5 to 6 second for Corporate Directory to display, and also for authentication service (Extention Mobility) login. Need your help.

Thanks in advanced.

10 REPLIES
New Member

Re: EM login and Corporate Directory slow to display

Which directory are you using?

New Member

Re: EM login and Corporate Directory slow to display

we are using CCM LDAP..

Bronze

Re: EM login and Corporate Directory slow to display

Have you tried restarting the IIS service (Go to the command prompt and type "iisreset".)

Also on the callmanager web page Go to System ----->Enterprise Parameters

Scroll down to Phone URL Parameters

Look at following parmaeter

URL Directories http:///CCMCIP/xmldirectory.asp

do you have "server name" or "IP Address" in the URL ? (Change it to IP address instead of name ) and try corporate directory again.

Also check the lmhost and hosts file ?

New Member

Re: EM login and Corporate Directory slow to display

i restarted the IIS service, put the IP address in URL directory parameters, lmhost and hosts file already have but still have this problem..

Bronze

Re: EM login and Corporate Directory slow to display

When did it started happening ?(I mean did we changed/upgrade anything recently ?)

What is phone model/models and load on which its happening ?

Also go to DC Directory and look under CCN/System Profiles ,

right click on the Hotelling Profile and check to see its pointed at the

Publisher. If its not pointed to the Pub can you tell me what its pointed to?

New Member

Re: EM login and Corporate Directory slow to display

the phone model is 7940 and 7960 (P00307020400) loaded and DC Directory Hotelling Profile pointed to publisher (http://CMC1/emservice/EMServiceServlet)

nothing upgraded or changed recently.

Thanks u so much for helping us.. hope to hear from u soon..

Bronze

Re: EM login and Corporate Directory slow to display

while I am looking into it further ...it will not be a bad idea to try a new phone load (prefereably the latest )on one phone and see if it makes any difference

New Member

Re: EM login and Corporate Directory slow to display

How to get the latest phone load?i means where to download?

Bronze

Re: EM login and Corporate Directory slow to display

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

I guess latest it 8.0.2 for 7940/7960 ...chk the readme for instructions

New Member

Re: EM login and Corporate Directory slow to display

Hello, I resolved the problem yesterday installing a patch win-OS-Upgrade-K9.2000-4-4a-sr6.exe

I hope that this also solves your problem.

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