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EMCC Error 213

Hi all,


While implementing EMCC solution between 2 clusters I am facing a connexion issue.

The phone type I am using is a 7942 with SIP protocol which is part of the validated Unified CM Phone Feature List (as checked in cucreports).

The firmware used is SIP42.9-3-1SR4-1S.


The connecxion gives this error : "Login is unavailable(213)" which means that the device does not support EMCC.


The traces collected in the emappxxxxx.log file show this result:

2014-08-01 14:47:49,451 DEBUG [http-bio-443-exec-30997] XMLGenParser              - XMLUtil.getDocumentFromStream
2014-08-01 14:47:49,452 DEBUG [http-bio-443-exec-30997] XMLGenParser              - XMLUtil.getValueFromDocument
2014-08-01 14:47:49,452 DEBUG [http-bio-443-exec-30997] XMLGenParser              - osRet is null
2014-08-01 14:47:49,452 INFO  [http-bio-443-exec-30997] EMAppServlet              - EMCC Request for st005043
2014-08-01 14:47:49,452 ERROR [http-bio-443-exec-30997] EMAppServlet              - Error: Device SEPF84F5794EFC3doest not support EMCC 213
2014-08-01 14:47:49,452 INFO  [http-bio-443-exec-30997] EMAppServlet              - Context:/emapp  ::URI:/jsp/phone_error1.jsp
2014-08-01 14:47:49,452 INFO  [http-bio-443-exec-30997] EMAppServlet              - findPreferredCharSet on utf-8,iso-8859-1;q=0.8
2014-08-01 14:47:49,452 INFO  [http-bio-443-exec-30997] EMAppServlet              - token1 = utf-8
2014-08-01 14:47:49,453 INFO  [http-bio-443-exec-30997] EMAppServlet              -  token2 = utf-8
2014-08-01 14:47:49,453 INFO  [http-bio-443-exec-30997] EMAppServlet              -  charset with q value is 1 utf-8
2014-08-01 14:47:49,453 INFO  [http-bio-443-exec-30997] EMAppServlet              -  returning charset as q value is 1 utf-8
2014-08-01 14:47:49,453 INFO  [http-bio-443-exec-30997] EMAppServlet              -  my charset =utf-8


Has anyone experienced this issue and/or could support me on this ?


Thanks in advance,



  • IP Telephony

Hi Elden, This is quite old

Hi Elden,


This is quite old question, I believe you may have been able to solve it, right? If not I believe this error points to the device load, and not to the device model itself.



Carlos M.

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