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enabling IPC for Video

SO I check the box to enable video on IPC but the camera never shows up on the IPC phone and video advantage always shows a break to IPC.

I have reset it multiple times, removed the device and let it auto register and its just not coming up video enabled. What gives?

(sorry my browser is doing that weird thing when you post and get a tomcat error)

8 REPLIES

Re: enabling IPC for Video

Hello,

I have this same issue when I am on our VPN. I have enabled my IPC for video as well, but can never get it to work when Im not in the office. I check the status messages on the IPC, and I see a lot of CTL file not found, and TFTP timeout errors. I haven't been able to find a resolution. Ideas anyone?

Anonymous
N/A

Re: enabling IPC for Video

Even on the LAN video didn't enable until after like 10 resets from UCM and 10 restarts of the IPC on the laptop.

So you think we need to open specific ports on the firewall to allow it to see the video?

Cisco Employee

Re: enabling IPC for Video

Hi!

Which are the exact CUCM, IPC and CUVA versions you are using?

If you see a red broken line between the camera and IP Communicator try disabling any antivirus on your desktop and

the Windows enabled firewall too.

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
Anonymous
N/A

Re: enabling IPC for Video

UCM 6.1.2.1000-13

CIPC-7-0-1-0

CUVA 2.1.2.0

No firewalls enabled on the client. Yes there is a broken line, and no camera on the lower right corner of the IPC screen.

Re: enabling IPC for Video

Teresa,

Ive asked our VPN/firewall guy, and he swears up and down that no ports are being blocked. Ive tried this both on CUCM 4.1(3)and 7.0. IPC version 2.1.3.0 and CUVA 2.1. Also, it works with no issue on my LAN.

Anonymous
N/A

Re: enabling IPC for Video

You know its not the firewall, if I take my laptop out, which has it enabled from using it on the LAN, and VPN back in I can use video just fine.

But then again it took me FOREVER to get my LAN connected IPC video enabled.

Cisco Employee

Re: enabling IPC for Video

Be aware that bidirectional communication on TCP port 4224 is required.

I thought something on the PC was preventing CDP from reaching CUVA. In the CUVA if you right clcik on it and select

"CDP Protocol". Does anything show up in the "CDP Messages" window?

What's the OS used on your PCs? If you try on a different PC does it work?

And finally I undertood that this problem is only seen when connected through VPN? as you mentioned "it works with no issue on my LAN.", it could be VPN related not IPC/CUVA.

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
Anonymous
N/A

Re: enabling IPC for Video

I will check the CDP thing.

My IPC video enabled laptop works from VPN. However a new IPC client is not picking up that it is video enabled. I have tried several different laptops and reloaded IPC several times.

Even on the LAN if I install IPC and video enable it, the client doesnt realize its video enabled. Mine just magically started working one day.

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