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End User Control for Forwarding Hunt Pilot Numbers

Under the Hunt Group Pilot number configuration (Call Routing > Route/Hunt > Hunt Pilot), forwarding options for call delivery in No Answer and Busy scenarios are set. In many situations, it is desirable for an administrator to control where a call is delivered in forwaded scenarios - for example, to voicemail, or to an overflow destination. In some situations, however, users may require or request control over how calls are overflowed. Say a small hunt group of 3 users needs to forward calls to a mobile device during a team meeting.

 

I'm aware you can set this up using a CTI port or Route Point set with the Call-Forward all option.

To provide users with the ability to update overflow destination, the end-user must:

 

  • Approved for and granted access to the CCM User self-service web page (under End User configuration)
  • Have the CTI port/route point configured as an associated device (under End User configuration).

 

We have currently setup a udp forwarded onto a hunt pilot with a translation route added to forward onto voicemail.  This works.  The only problem is when voicemail is recieved via viewmail it doesn't display the orginating source number.  the number displayed is the calling number on the route.  Does anybody know how to get round this?

1 REPLY
Cisco Employee

Re: End User Control for Forwarding Hunt Pilot Numbers

Dear Sir;

This community is for Small Business products only. I suggest you go to the Voice/Unified Communications and collaboration community forums for posting your question as it relates to CCM.

Regards
Alberto

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