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End user controlled devices

ccm 8.5

I had to transfer an end user from another dept and move them to another phone with a different uccx agent extension and phone number.  When I look at the end user configuration in callmanager, the user account is still showing that the old phone ( mac address ) is still associated  under "device Information" - " controlled devices to this user.

How do i get remove this phone that is associated to this user without deleting the phone because it is also associated to another user?

Thanks.

1 REPLY
Bronze

End user controlled devices

Just click on Device association, Search by DN or whatever you wish and then click "Remove all Associated Devices".

After that, just find the phone that is now the users and check the box next to the phone and click "Save Selected/ Changes"

This will not remove the device or change any other owners of this device.

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