Engine in Partial Service

[Igor Koval]

Dear team,

Today in the morning, I have faced with the issue that UCCX Engine in Partial Service on UCCX 8.0.1.10000-11.

I can manage Application and Promts, Scripts.

I cannot manage Resources, skills, CSQ.

Yesterday I've deleted not used skills.

My call center is no longer working

Could you please advise me what could be the root cause and how it can be fixed.

Thank you

[Igor Koval]

Hi,

I've tried to upload lic., and after that I've restarted UCCX -> no success

What, I have now:

1. Cisco Unified CCX Engine-SubSystem Manager in Partial Service(see screenshot "CCX Engine")

2. CAD is not working(see attached file "CAD Lic Issue")

3. I have attached log from CAD(see attached file "Agent0001"), maybe it will help you.

4. I've made MIVR report once more, maybe it will help you.

I assume that there are some connection between between issue with Lic. and CCX Engine.

I don't know what could be the root cause of the CCX Engine issue.

Thank you,

Igor

[Aman Soi]

Hi Koval,

can u run the command from CLI and share output ? also, can u let us know the name of license files which u are uploading so that we can delete the lic files and upload again.

utils uccx list license

utils uccx delete license licensename

regds,

aman

[Igor Koval]

Hi Amanso,

Lic:

1. IPCC40LOCK20110815120326912 - 16.08..2011

2. IPCC40LOCK20120406021208485 - 06.04.2012

3. IPCC40LOCK20130301073652774 - 01.03.2013

CLI:

I cannot run those commands, please check two attached files.

What output do you need?

"

Host Name    : UALVVYS0001

Date         : Thu Nov 14, 2013 10:02:10

Time Zone    : Eastern European Time (Europe/Kiev)

Locale       : en_US.UTF-8

Product Ver  : 8.0.1.10000-11

OS Ver       : 4.0.0.0-33

License MAC  : 3c06b7b5a01b

Uptime:

10:02:12 up  7:48,  1 user,  load average: 0.28, 0.19, 0.11

CPU Idle:  93.50%  System:  03.50%    User:  03.00%

  IOWAIT:  00.00%     IRQ:  00.00%    Soft:  00.00%   Intr/sec: 1059.60

Memory Total:        2073220K

        Free:          21548K

        Used:        2051672K

      Cached:         474996K

      Shared:              0K

     Buffers:          20600K

                        Total            Free            Used

Disk/active         43264144K       31495112K       11329496K (27%)

Disk/inactive       43264176K       40984500K          81984K (1%)

Disk/logging       150538756K       91422896K       51468924K (37%)

"

Thank you,

Igor

[Aman Soi]

Hi Koval,

I think these commands won't work since they were introduced in UCCX 8.5(1)SU3.

But the logs attached ERROR LRMS2001 The LRM client failed to connect to any service, point to license problem.

Suggest opening TAC case.

regds,

aman