Enterprise Attendant Console - Weird Issue

[kwaldecker]

Hi All,

I just upgraded a customer to 8.62 and we added Enterprise attendant console.

It looks like its working. They are able to answer calls, transfer, see status etc.

however when they transfer a call in the software the call is transferred and the caller hears ringing. However it does not actually ring the physical phone. it just rings and rings.

if you transfer using the phone itself or dialing the number in the software it works.

it only doesn't work when you click and drag the call

I double checked calling search spaces and made sure all ports are associated with the ac user

any thoughts?

[kwaldecker]

More details

If i change the client to do a consult transfer it works.  However if i keep it as a blind transfer it does not work

[tonyperla]

Try this - On the PC were the console client is installed, go into the registry and then HKLM\Software\Arc Solutions\Call Connect\Operator\Defaults.  Under the default section look for the "Direct Transfers" key, change its value to "All" and reboot the PC.

[kwaldecker]

im in the registry now and do not see a direct transfer key

i see a Server Based Blind transfer

and that is set to YES

[tonyperla]

I am assuming that console client has been opened and used on this machine already.  As long as that has been done and the ID you are using to log into machine has admin access, then you should see it.  I know this may sound dumb but you could try to reboot it as well.  All of my 8.6.2 CUEAC clients machines have this key.

[kwaldecker]

I see the registry value.  It is off

i changed it to All

rebooted the computer

when i look at the registry is now says On

the blind transfer still does not work

any other ideas?

thanks

[tonyperla]

That is wierd only due to the fact if you changed it to "All" it should say "All" and not "Yes".

[kwaldecker]

it actually changes it to On

have a tac case open now

[tka]

Hello,

Were you able to solve the problem ? I'm facingthe same.

thanks

[kwaldecker]

We got it fixed.  what i  had to do was on the Template in call manager that you create for the attendant console, make sure you have the busy trigger higher than 1 and the max calls higher then 1 too..  I think we did busy trigger 2 then max calls 6