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Ephone-Hunt Group problems

Hello, im having problems with our HelpDesk hunt group. We usually have 2 people working in help desk (using PC with Cisco IP Communicator installed), but today a lot of calls were coming in so i added 2 more phones (physical) that i configured in same way like the original 2. Then the problems started: First only 3 were ringing normal, the 4th just showed for example  "5 Calls in queue" but wasnt ringing and couldnt answer, after a while (and some restarts, changes etc...) ony the 2 new phones were ringing and the 2 original ones started acting the sam, calls in queue and nothing happening. Im posting relevant configuration below, hope you can help. We are using Cisco 7941 phones, and CISCO2901/K9 router with Version 15.2(3)T.

ephone-dn  31  dual-line

number 931

pickup-group 2

label 931

description John

name John

corlist incoming all

huntstop channel

no huntstop

ephone-dn  27  dual-line

number 930

pickup-group 2

label 930

description Tom

name Tom

corlist incoming all

huntstop channel

no huntstop

ephone-dn  22  dual-line

number 922

pickup-group 2

label 922

description Anna

name Anna

corlist incoming all

huntstop channel

no huntstop

ephone-dn  20  dual-line

number 920

pickup-group 2

label 920

description Mike

name Mike

corlist incoming all

huntstop channel

no huntstop

....

(All have similar:)

ephone  22

device-security-mode none

mac-address 0001.0993.6429

max-calls-per-button 2

username "HelpDesk3"

type CIPC     (type 7941 for the 2 new ones)

button  1:22

....

ephone-hunt 1 longest-idle

pilot 924

list 920, 922, 930, 931

timeout 12, 12, 12, 12

no-reg pilot

description HelpDesk

display-logout You are not logged in

1 ACCEPTED SOLUTION

Accepted Solutions

Ephone-Hunt Group problems

Have you tried adding the following so the phones take one call per phone and not 2 calls as per max-calls-per-button 2.

ephone  22

device-security-mode none

mac-address 0001.0993.6429

max-calls-per-button 2

busy-trigger-per-button 1

username "HelpDesk3"

type CIPC     (type 7941 for the 2 new ones)

button  1:22

Voice CCIE #37771
1 REPLY

Ephone-Hunt Group problems

Have you tried adding the following so the phones take one call per phone and not 2 calls as per max-calls-per-button 2.

ephone  22

device-security-mode none

mac-address 0001.0993.6429

max-calls-per-button 2

busy-trigger-per-button 1

username "HelpDesk3"

type CIPC     (type 7941 for the 2 new ones)

button  1:22

Voice CCIE #37771
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