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Ephone MAC Stuck

I have a 7960 phone that will not register.  There is no ephone in the configuration with that MAC however when I issue a sh ephone CLI, the MAC is listed as below.  Note the lack of a primary_dn.  The IP listed does not reply.  Is there a way to force remove or clear a stuck ephone registration (without rebooting the CME)?

ephone-43[42] Mac:0015.F960.4824 TCP socket:[44] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 11/9 max_streams=0
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:1 paging 0 debug:0 caps:8 
IP:172.XX.XX.XX * 50407 Telecaster 7960  keepalive 331003 max_line 6 available_line 6
Preferred Codec: g711ulaw 
Lpcor Type: none 

 

4 Replies 4

Hi.

Please post a show run | s telephony and show run | s ephone

Also share a show phone sum det

Thanks

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

telephony-service
 sdspfarm units 4
 no auto-reg-ephone
 max-ephones 65
 max-dn 65
 ip source-address 172.XX.XX.XX port 2000
 max-redirect 5
 system message BHFS Phoenix
 url services http://172.XX.XX.XX/voiceview/common/login.do
 url authentication http://172.XX.XX.XX/CCMCIP/authenticate.asp 
 cnf-file location flash:
 load 7915-12 B015-1-0-4.SBN
 load 7915-24 B015-1-0-4.SBN
 load 7937 apps37sccp.1-4-3-0.bin
 load 7962 SCCP42.9-1-1SR1S.loads
 load 7975 apps75.9-1-1TH1-16.sbn
 load 6921 SCCP69xx.9-1-1-0.loads
 time-zone 7
 voicemail 4050
 max-conferences 8 gain -6
 moh "flash:silence.wav"
 multicast moh 239.10.16.4 port 2000 route 172.XX.XX.XX
 web admin system name xxxxx secret 5 
 dn-webedit
 time-webedit
 transfer-system full-consult dss
 transfer-pattern .T
 secondary-dialtone 9
 directory entry 1 4151 name BHFS-Phoenix
 create cnf-files version-stamp 7960 Apr 29 2012 13:42:01

The show run | s ephone isn't going to show you anything because there is no ephone 43 in the config (running or start)  hence my confusion of why the not working ephone shows up in a show ephone ( and as resistered no less) 

ephone sum det shows the same entry as I listed above

Not working

ephone-43[42] Mac:0015.F960.4824 TCP socket:[44] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 11/9 max_streams=0
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:1 paging 0 debug:0 caps:8 NOTE primary_dn: XX* is missing
IP:172.XX.XX.XX * 50407 Telecaster 7960  keepalive 331003 max_line 6 available_line 6
Preferred Codec: g711ulaw 

 

Working

ephone-41[40] Mac:0015.C616.B521 TCP socket:[20] activeLine:0 whisperLine:0 REGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 privacy:1 primary_dn: 41*
IP:172.XX.XX.XX * Telecaster 7960  keepalive 1005875   music 0  1:41


Lpcor Type: none 

Hi.

Have you tried to configure ephone 43 with a dummy Mac address?

if yes, does the router accept the config?

Can you please specify your current version?

Thanks 

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

First, thank you Carlo for your replies.

 

I did not try the dummy MAC. I ended up just using that ephone and mapping the ephone-DN (out of sequence but the system has 6 months before it is replaced). 

I think the actual question I had was 'Is there a CLI in the CME router (IOS 15.2(3)T - Telephony 8.8) that allow me to clear a SCCP registration like I can with a SIP registration. (At least I recall doing that at one point).  With our affecting all other phones'

I knew what the issue was / is, just don't know if it is possible to clear without a reboot.

I could be crazy, who knows.  (not me...or me)

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