Error accessing the EM Service Page

[jermaine-reid]

When I try to access the http://CCMSERVERIPADDRESS/emservice/EMServiceServlet I get the following error:

type Exception report

message Internal Server Error

description The server encountered an internal error (Internal Server Error) that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

at java.lang.String.(Unknown Source)

at com.cisco.emservice.EMServiceServlet.processRequest(EMServiceServlet.java:285)

at com.cisco.emservice.EMServiceServlet.doGet(EMServiceServlet.java:361)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:260)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2396)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:170)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.ajp.tomcat4.Ajp13Processor.process(Ajp13Processor.java:458)

at org.apache.ajp.tomcat4.Ajp13Processor.run(Ajp13Processor.java:551)

at java.lang.Thread.run(Unknown Source)

Any ideas?

Thanks

[sbilgi]

Can you check if other apps/features related to Tomacat, such as IPMA, Webdialer(if you are using them), are working fine or not?

Also, please put URL of EM Service back to the original one as:

http://192.x.xx.3/emservice/EMServiceServlet

This is the correct URL for 4.1.3 based EM according to the new EM architecture. It used to emapp/EMAppServlet?device=#DEVICENAME# for previous version of CCMs.

and also Try reset the dcom module, problem may solved.

[jerald.love]

Restart TomCat

[sdcsecure2]

I am also getting the same error message as above when I try to access http://x.x.x.x/emservice/EMServiceServlet . What change/fix was made to access this? Tried restarting tomcat, CM server, etc. I am not using webdialer or IPMA