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error csim err csimDisconnected recvd DISC cid(3930)

I am running a tcl on the vg (srst router) in my branch office. when we call from outside we get the autoattendant but then the extension is not reached. i tried to run the

csim start xxxx

and recieved the following error

csim err csimDisconnected recvd DISC cid(3930)

Answer please                  

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