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Error in VG204: Consume mask is not set.

Hello!

we are testing an Aurall Message Server and I would need some help from you if it is possible.


This machine is connected to a VG204. When it receives a call it plays a prompt and redirects the call back to the VG204 to a CallManager extension (1111).

And it doesn´t work and it seems it has to do with DTMF digits.

The ccapi traces on the VG204 look like this... Anyone has faced this problem before? Is it an incompatibility or a configuration issue?


Thank you,

Héctor

*Mar 21 02:11:59.708: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, DigitBeginFlags=0x1,
   Rtp Timestamp=0x27EFF7DF, Rtp Expiration=0x0
*Mar 21 02:11:59.708: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:11:59.708: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
*Mar 21 02:11:59.776: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, Duration=105,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Mar 21 02:11:59.776: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
*Mar 21 02:11:59.776: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:11:59.776: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
*Mar 21 02:11:59.776: //219/xxxxxxxxxxxx/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=219
*Mar 21 02:11:59.908: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, DigitBeginFlags=0x1,
   Rtp Timestamp=0x27EFFE1F, Rtp Expiration=0x0
*Mar 21 02:11:59.908: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:11:59.908: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
*Mar 21 02:11:59.976: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, Duration=105,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Mar 21 02:11:59.976: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
*Mar 21 02:11:59.976: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:11:59.976: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
*Mar 21 02:11:59.976: //219/xxxxxxxxxxxx/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=219
*Mar 21 02:12:00.088: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, DigitBeginFlags=0x1,
   Rtp Timestamp=0x27F003BF, Rtp Expiration=0x0
*Mar 21 02:12:00.088: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:12:00.088: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
*Mar 21 02:12:00.156: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, Duration=105,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Mar 21 02:12:00.156: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
*Mar 21 02:12:00.156: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:12:00.156: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
*Mar 21 02:12:00.156: //219/xxxxxxxxxxxx/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=219
*Mar 21 02:12:00.288: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, DigitBeginFlags=0x1,
   Rtp Timestamp=0x27F009FF, Rtp Expiration=0x0
*Mar 21 02:12:00.288: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:12:00.288: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
*Mar 21 02:12:00.356: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x840EC980, Destination Mask=0x3, Destination Call Id=220,
   Source Call Id=219, Digit=1, Duration=105,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
*Mar 21 02:12:00.356: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
*Mar 21 02:12:00.356: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0xDC
*Mar 21 02:12:00.356: //219/xxxxxxxxxxxx/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
*Mar 21 02:12:00.356: //219/xxxxxxxxxxxx/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=219
*Mar 21 02:12:02.496: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x83C0B1D4, Call Id=219
*Mar 21 02:12:02.496: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
*Mar 21 02:12:02.496: //219/xxxxxxxxxxxx/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=219
*Mar 21 02:12:02.496: //219/xxxxxxxxxxxx/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Network, Params=0x0, Call Id=219
*Mar 21 02:12:02.496: //219/xxxxxxxxxxxx/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=219
*Mar 21 02:12:02.500: //219/xxxxxxxxxxxx/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Network, Params=0x0, Call Id=219
*Mar 21 02:12:02.696: //219/xxxxxxxxxxxx/CCAPI/ccConferenceDestroy:
   Conference Id=0x5A, Tag=0x0
*Mar 21 02:12:02.696: //219/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x5A, Source Interface=0x83C0B1D4, Source Call Id=219,
   Destination Call Id=220, Disposition=0x0, Tag=0x0
*Mar 21 02:12:02.696: //220/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x5A, Source Interface=0x840EC980, Source Call Id=220,
   Destination Call Id=219, Disposition=0x0, Tag=0x0
*Mar 21 02:12:02.696: //219/xxxxxxxxxxxx/CCAPI/cc_generic_bridge_done:
   Conference Id=0x5A, Source Interface=0x840EC980, Source Call Id=220,
   Destination Call Id=219, Disposition=0x0, Tag=0x0
*Mar 21 02:12:02.696: //220/xxxxxxxxxxxx/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Mar 21 02:12:02.696: //220/xxxxxxxxxxxx/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
*Mar 21 02:12:02.700: //219/xxxxxxxxxxxx/CCAPI/ccCallFeature:
   Feature Type=34, Call Id=219
*Mar 21 02:12:02.700: //219/xxxxxxxxxxxx/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
*Mar 21 02:12:02.700: //219/xxxxxxxxxxxx/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
*Mar 21 02:12:02.700: //219/xxxxxxxxxxxx/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
*Mar 21 02:12:02.708: //220/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x840EC980, Tag=0x0, Call Id=220,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
*Mar 21 02:12:02.708: //220/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Mar 21 02:12:02.708: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
*Mar 21 02:12:02.708: :cc_free_feature_vsa freeing 83DCD958
*Mar 21 02:12:02.708: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
*Mar 21 02:12:02.708:  vsacount in free is 1
*Mar 21 02:12:02.728: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x83C0B1D4, Tag=0x0, Call Id=219,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
*Mar 21 02:12:02.728: //219/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Mar 21 02:12:02.728: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
*Mar 21 02:12:02.728: :cc_free_feature_vsa freeing 83DCDA38
*Mar 21 02:12:02.732: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
*Mar 21 02:12:02.732:  vsacount in free is 0

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1 REPLY
New Member

Error in VG204: Consume mask is not set.

Hi Hector,

I can see this issue is over 2 years old. Have you got any reply or answer from anywhere else? I have a very similar issue were users join a Cisco Webex session and use the call me feature. Receiving the call on a Cisco IP Phone which is registered with a CUCME 2851 ISR, the user is prompted to press 1 to join thr conference then the call is disconnected once the user presses 1. The Debug ISDN Q931 shows it is a normal call clearing. The debug voip ccapi inout shows the same results as yours. I believe the reason of the problem is that the Cisco Phone is using SCCP and it is sending the digit 1 out of band while the digit in this case needs to be sent in band.

Any ideas on how to send the digit in band.

Thanks,

Mohab

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