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New Member

Error making conferences

I am trying to make a conference call with three users and I can't, phone screen shows: "Error completing conference".

Can anybody help me?. Thanks.

I use CCM 4.1

5 REPLIES

Re: Error making conferences

That error indicates that your out of conference resources.

New Member

Re: Error making conferences

This is not really.

I have some offices all of them connected to by gateways and only one call manager and I can do conferences in all office except one of them.

Bronze

Re: Error making conferences

Sounds like a transcoding or Media Resource Group/List issue. Check your device pool and make sure that an appropriate MRGL is assigned and that you have conference and transcoding resources in that MRG.

New Member

Re: Error making conferences

This isn't the problem.

Media resource group/list are the same in all offices and how I said it is only in one where I have this problem.

I revised device pool of the problematic office and it is configured exactly equal than an office that conference works good.

New Member

Re: Error making conferences

I know what is the problem yet.

It is a codec problem.

All devices in all regions configured must to use the same codecs to do conferences.

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