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error message in CLI with CUCM 6.1.2 and 5.1.3

Hello I needo to know how to resolve this issue:

I get the nex message in CLI whe I do recovery password over CLI

The following error message is printed to the console:

"ide-scsi: hda: unsupported command in request queue (0)"

also I get sr0: CDROM (ioctl) reports ILEGAL REQUEST

please insert any valid CD/DVD Media

within 6.1.2.

Any can help me?

1 REPLY
Cisco Employee

Re: error message in CLI with CUCM 6.1.2 and 5.1.3

there was this bug with the same symptoms:

CSCse45710

Password recovery utility fails to detect DVD drive on a 7825I

reach TAC as this would need root access

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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