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Error message on CCM6.1

Hello,

what do this follow error mean ?

Is it serious error ?

Message Erreurs CCM6 At Wed Sep 17 12:33:32 CEST 2008 on node 192.168.0.2, the following SyslogSeverityMatchFound events generated: SeverityMatch - Critical CTIManager: 370: Sep 17 10:33:05.57 UTC : %CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout; provider closing. App ID:Cisco CTIManager Cluster ID:StandAloneCluster Node ID:SI-CCM1 Process ID:Quality Report Tool Process ID:8426 Process Name:CtiHandler

Best regards.

1 REPLY
Bronze

Re: Error message on CCM6.1

Try this bug CSCsl36547 … CTI heartbeat timeout. Sounds like a resource problem (CPU spike or memory issue) thus causing the heartbeat alert and could explain unregistration events. You could take a look at the PerfMon. By default AMC/RIS will collect these for preconfigured objects/counters. You can get these via CLI or RTMT. These are plain simply CSV files which you can open with Windows performance viewer or RTMT.

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