Error message to do upgrade 7.1.3 to 8.6.2 CUCM in VMWare 4.1 ESXi

[wilsonsant]

I Guys,

I installed the VMWare 4.1 in a one Server UCS C210. After this install I did the installation CUCM version 7.1.3 and didn´t had problem. When I Tried to do the upgrade I received the message error: "Error encountered: The selected upgrade is disallowed from the current version". I Verified the matrix compatibility and saw that is possible to do this upgrade.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

Thanks,

Wilson

[ronpatel]

Hi,

CUCM 7.1 is not supported on Vmware...

http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Supported_Applications

Regards

Ronak Patel

[ronpatel]

Hi

I believe this is lab deployment. As CUCM 7.1 is not supported in VMware..

Solution for your problem

1)  Install  COP file ciscocm.refresh_upgrade_v1.0.cop.sgn

Also please note Guest Operating System required for CUCM 8.6.2 is Red-Hat Enterprise Linux 5 (32-bit).

Regards

Ronak Patel

[wilsonsant]

Hi  Ronak,

I am sorry, but, I installed the cucm 7.1.3 in the VMWare and didn´t had nothing problem. My problem is upgrade

Thanks,

Wilson

[ronpatel]

Hi

For upgrade you need Install  COP file ciscocm.refresh_upgrade_v1.0.cop.sgn

Regards

Ronak patel

[wilsonsant]

Hi Ronak,

I have that apply first this upgrade (ciscocm.refresh_upgrade_v1.0.cop.sgn) and after apply the cucm upgrade 7.1.3 for 8.6.2?

Thanks,

Wilson

[ronpatel · Accepted solution]

Hi

Yes apply this COP file frist and after that upgrade your CUCM.

Regards

Ronak patel

[wilsonsant]

Hi Ronak,

I applied the file that You recommended for me and after installed the upgrade CUCM 7.1.3 for 8.6.2 and it worked.

Thank You Very Much,

Thanks a lot

Wilson