We are facing a problem when Agent is trying to login from the Cisco Ip phone. Firstly,he enters through Extension Mobility which is perfectly fine.Now, when he tries to enter by pressing the services button for Agent login, he is able to enter username & password but immediatelt error message comes on IP phones DEVICE RESTRICTED,Contact System Administrator.
The setup has been working fine for last one year .Already four agents are working fine.Now, when we want to have another agent ,this message comes.We are using IPCC & CUCM version 5.X
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...