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Error when logging into Cisco Desktop Agent

Am setting up Cisco Desktop Agent and after configuring the users accounts and configuring the IP Phones for use with this product, some users are getting the error message "login failed due to a configuration error. Please ask your system administrator your phone with the RM JTAPI Provider according to the Administrator Guide".

I've double checked the configuration is okay for these people and it looks okay. Any ideas??

2 REPLIES

Re: Error when logging into Cisco Desktop Agent

Sounds like you need to associate the device with the RMCMADMIN application user.

New Member

Error when logging into Cisco Desktop Agent

hy...

i same the problem....

error: Connection failure due to an error configuraion. ask your system administrator to associate your phone provider user ID RM JTAPI,,,,,and the MAC de ip communicartor already linked to in the RM JTAPI....but no access the agent desktop v.8.5..

cisco agent desktop- error.jpg

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