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even some one do the call pickup the phone Log Missed Calls!!

Hello,

When some one call the pickup work fine but the phone that was ring log the call as missed. how can i do that not log missed calls when some colegue take their call?

kind regards,

oscar cordero

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: even some one do the call pickup the phone Log Missed Calls!

Hi Oscar,

With "Shared Lines" in CUCM you will need to adjust the Max Calls and Busy Trigger on each of

the six phones. You will want these settings to match on each of the Shared Line appearances

The Max Calls best practice is 2*N where N= the number of shared Lines (12 in your case) The Busy trigger

may be set @ 6 for your example.

I would have a read on the behavior of Shared Lines in this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmsys/a03dn.html#wpxref37374

Cheers!

Rob

5 REPLIES
Hall of Fame Super Red

Re: even some one do the call pickup the phone Log Missed Calls!

Hi Oscar,

Sadly this behaviour with the "Missed Calls" cannot be changed. This Call History is automatically stored on the phone anytime a call is presented to it (even momentarily). So because the new call is presented to phones even for a second before being Picked Up, the Missed Call History for this call is already stored on the IP Phone.

The only available change to Missed Call behavior is this for "Shared Lines"

Logging Missed Calls for Shared Lines

***Tip Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) introduce this feature.***

Logging Missed Calls For Shared Lines

--------------------------------------------------------------------------------

Tip The information in this section does not exist in the online help for Cisco Unified Communications Manager Administration or in any other Cisco Unified Communications Manager 6.1(x) document besides the release notes.

--------------------------------------------------------------------------------

Description

With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User Options, so Cisco Unified Communications Manager logs missed calls in the call history to a specified shared line appearance on a phone.

Missed Calls

The missed calls feature allows the phone administrator to specify whether missed calls will get logged in the missed calls directory for a given line appearance. The following properties apply to the missed calls feature:

The line can represent a directory number or shared line. The default behavior logs all missed calls on all lines.

Missed call logging operates on a line basis. The line can represent a directory number or a shared line.

If the phone administrator configures a line appearance (share or non-shared), so missed calls do not get logged, calls to that line never get logged in the missed call log directory, even if the calls eventually get forwarded due to no answer.

If more than one line key gets configured on a phone, logging missed calls depends on the missed call log setting for each line.

Missed call logging gets controlled by an on/off configuration parameter that is sent to the phone in the configuration file.

The Missed Calls Log configuration does not affect any existing or previous call log items.

Calls on lines that are not logged do not affect the New Missed Call status message.

If the phone administrator turns off the missed calls feature on the configured line appearance, the missed calls do not get listed in the missed call history on that line appearance.

In addition to these properties, the following properties continue to apply all calls:

All calls that are received on a phone appear in the Received Calls log, regardless of the line on which they were received.

All calls that are made from a phone appear in the Placed Calls log, regardless of whether they were placed from a shared or primary line.

The missed calls feature gets supported on the following phones that are running SCCP and SIP:

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7931G (SCCP only)

Cisco Unified IP Phone 7941G/GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7961G/GE

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7970G-GE

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7975G

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_3/cucm-rel_note-613.html#wp475040


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_2/cucm-rel_notes-712a.pdf

Hope this helps!
Rob

New Member

Re: even some one do the call pickup the phone Log Missed Calls!

thanks bob.

I just confuse about the "Maximum Number of Calls" per line in a shared line. If we wants 5 phones 79XX with shared line, I can configure the Maximum Number of Calls to 5? or the limitation is the phisic phone?. This dude is because I know that per line the phones just acept 2 calls maximun.

thanks soo much.

New Member

Re: even some one do the call pickup the phone Log Missed Calls!

As per your details , seems you are using CME with dual-line. ( I guess this because in CCM maximum calls per line is 4 default)

In a shared line , once one phone goes off-hook on this line , it cannot be used by other phones. All calls should come to the same phone. Then phone limitation applys. (But it is not 2 & depend on phone model)

Better to use multiple ephone dn s with same number & overlay method to avoid this issue.

New Member

Re: even some one do the call pickup the phone Log Missed Calls!

hi dimuthurathna,

We are using CUCM 7.1 not CCME. I have experience in config CME (dual-line) so I guess that work in the same ways in CUCM.  I was wrong.

So If we wants 6 phones in shared line I have to change the Maximun calls to 6 for provide at least 1 call per phone? the maximun call decrease with conference, transfer, hold etc?.In CUCM the maximun calls not depend of the phisic phone?

thanks so much dimuthurathna

Hall of Fame Super Red

Re: even some one do the call pickup the phone Log Missed Calls!

Hi Oscar,

With "Shared Lines" in CUCM you will need to adjust the Max Calls and Busy Trigger on each of

the six phones. You will want these settings to match on each of the Shared Line appearances

The Max Calls best practice is 2*N where N= the number of shared Lines (12 in your case) The Busy trigger

may be set @ 6 for your example.

I would have a read on the behavior of Shared Lines in this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmsys/a03dn.html#wpxref37374

Cheers!

Rob

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