EX60 - Lost connection with control device

[Daryl Clark]

After upgrading my EX60 from 6.3.1 to 7.1.1 I now receive "Lost connection with control device" and the touch control panel sits in a spinning loop.

I also reveive the following within the web management interface on the EX60:

ERROR: Touch panel connection

No touch panel detected when indicators forced

If I downgrade back to 6.3.1 it works again. I have already rebooted and factory reset the entire unit and also disconnected and reconnected the touch panel.

[Manish Gogna · Accepted solution]

Hi,

Have you tried a factory reset of the touch by holding the "!" symbol for 10-15 seconds seconds until it lights up and then pressing "mute" button twice.

Video posted at the following link

https://supportforums.cisco.com/video/11930611/resetting-cisco-telepresence-touch-8-factory-defaults

HTH

Manish

[Daryl Clark]

Thank you, that resolved the issue.

[juriss]

I'm having the same error message on an SX80 with no touch panel

We use a Crestron controller so we will never connect a Cisco touch panel...  we just want the error message to go away in the diagnostics/troubleshooting web page.

ERROR: Touch panel connection

No touch panel detected when indicators forced

[Asher Zhang]

Hi Manish,

I know this is a old question, hope you are able to see this.

I'm having the same error message on an MX200.

I tried a factory reset on our touch panel, it did reboot but stuck at the logo page.

Is there anything else I can do to further t-shoot?

The software version is TC7.3.2

Thanks,

Asher

[Manish Gogna]

Hi Asher,

if the factory reset does not help then you may try downgrading the firmware. If the issue persists you may contact TAC if the device is covered under a contract.

Manish