Your suggestion was helpful and worked, but I faced another issue as the user had two device ( 7965 & 7962 ) profiles, i added the expansion module to one device profile ( 7962 ) as the expansion module was connected to the 7962 phone, when the user tried to login it didnt prompt for which profile to login ( 7962 or 7965 ), by default it logged into 7965, i deleted the 7965 profile and user is able to view the button appearances now.
Is there a way, to include for a device profile prompt when user has more than one device profile ?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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