I have a get reporting step that tell the caller their position in the queue, if a call is presented to an agent and that agent is set to READY, but they do not answer the call , the script grabs the call back, puts in back in the queue but then increases the priority so it will be answered before any other call,
Does this mean that everyone else in the queue is pushed back and be told so by the get reporting step (generated prompt)
Are there any other problems with this type of setup?
Is there another way to do this with out pushing back all other callers but making sure the missed call gets answer first?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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