Extend time a call is on hold whilst looking for a number in directory
My customer wants to be able to extend the length of time a call is on network hold, after pressing transfer and is busy looking up the number in the corporate directory. Not sure if there is a specific timer to alter this except possibly the hold reversion.?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...