On our CCM 4.2(1) I had recently installed the extended services 3.5(4) package downloaded from the web (using CCO login). Now that package had installed the CRA (customer response application) automatically. How would I know what is the version of CRA which got installed ? would it be CRA 3.5 or 3.0 ??
Also in the call manager compatability matrix for the ccm version 4.2(1) the extended services package recommended is 4.0(4), however when on the software download page for CCM 4.2 I could not find the extended services package 4.0(4), I could find only 3.5(4)... so from where can I get 4.0(4)??
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...