11-05-2013 08:55 AM - edited 03-16-2019 08:14 PM
All,
Recently registered 2 x DX650's with a CUCM 7.1.5 cluster added support with device pack 7.1(5) (35118-3). I have subscribed both handsets with the service and also enabled multi user support under the product specific layout. I can see the extension mobility option under Settings > Personal I am not prompted for any details.
Any ideas?
11-05-2013 09:27 AM
Hi Nick,
Did you follow these instructions:https://supportforums.cisco.com/docs/DOC-35904
From another forum: :
Extension Mobility (EM) on the DX650 has to be turned on in one additional place on the device by setting "Multi-User: Enabled". This will cause the login option to appear on the phone. This is supposed to be changed in later releases. Once Multi-User has been enabled you can access EM from Settings > Personal > Extension Mobility or from the lock screen "Sign in as New User". "
Regards
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11-05-2013 09:34 AM
Yes as described I have enabled multi user support under the product specific layout.
11-06-2013 02:39 AM
Hi Nick,
It seems that you are hitting the bug
even though u have done the workaround, can u try upgrading the phone firmware to 10.0(2.32)
regds,
aman
11-07-2013 08:15 AM
Upgraded to 10.0(2.32) the EM option is now removed completely.
Tried this on two devices, similar issue.
11-07-2013 08:53 PM
Hi Nick,
Suggest opening tac case and update us.
regds,
aman
11-12-2013 10:01 AM
After a factory reset on both devices (Personal > Backup & Reset > Factory Data reset) this appears to have resolved the issue.
Cisco also suggested adding the EM URL to Multi User URL but this does not appears to be necessary.
11-12-2013 07:50 PM
H Nick,
thanks for update.
regds,
aman
11-13-2013 03:05 AM
.......
I think this is a proxy issue, it appears that it is not ignoring the bypass proxy fields.
It may be related to the below open caveat which I cannot find any more information for.
CSCue36638 Proxy bypass not working if http:// not specified in Browser's URL field
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