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New Member

Extension Mobility - Dx650

All,

Recently registered 2 x DX650's with a CUCM 7.1.5 cluster added support with device pack 7.1(5) (35118-3). I have subscribed both handsets with the service and also enabled multi user support under the product specific layout. I can see the extension mobility option under Settings > Personal  I am not prompted for any details.

Any ideas?

8 REPLIES

Re: Extension Mobility - Dx650

Hi Nick,

Did you follow these instructions:https://supportforums.cisco.com/docs/DOC-35904

From another forum: :

Extension Mobility (EM) on the DX650 has to be turned on in one additional place on the device by setting "Multi-User: Enabled". This will cause the login option to appear on the phone. This is supposed to be changed in later releases. Once Multi-User has been enabled you can access EM from Settings > Personal > Extension Mobility or from the lock screen "Sign in as New User". "

Regards

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New Member

Re: Extension Mobility - Dx650

Yes as described I have enabled multi user support under the product specific layout.

VIP Purple

Re: Extension Mobility - Dx650

Hi Nick,

It seems that you are hitting the bug

CSCui91373

Symptom:
After following the Cisco Desktop Collaboration Experience DX650 Series Administration Guide, Release 10.0(1) has a section about how to "Configure Cisco Extension Mobility", extension mobility does not work on the DX650.
Conditions:
The document does not state that the Device > Phone setting "Multi-User" has to be set to enabled for extension mobility in addition to the documented steps on the DX650 at this time.
Workaround:
Also enable "Multi-User" from the Device > Phone page to enable extension mobility on the DX650.

even though u have done the workaround, can u try upgrading the phone firmware to 10.0(2.32)

regds,

aman

New Member

Extension Mobility - Dx650

Upgraded to 10.0(2.32) the EM option is now removed completely.

Tried this on two devices, similar issue.

VIP Purple

Extension Mobility - Dx650

Hi Nick,

Suggest opening tac case and update us.

regds,

aman

New Member

Re: Extension Mobility - Dx650

After a factory reset on both devices (Personal > Backup & Reset > Factory Data reset) this appears to have resolved the issue.

Cisco also suggested adding the EM URL to Multi User URL but this does not appears to be necessary.

VIP Purple

Re: Extension Mobility - Dx650

H Nick,

thanks for update.

regds,

aman

New Member

Re: Extension Mobility - Dx650

.......

I think this is a proxy issue, it appears that it is not ignoring the bypass proxy fields.

It may be related to the below open caveat which I cannot find any more information for.

CSCue36638       Proxy bypass not working if http:// not specified in Browser's URL field

EM URL http://:8080/emapp/EMAppServlet?device=#DEVICENAME#

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