Extension Mobility - Dx650

[Nick.Britt_2]

All,

Recently registered 2 x DX650's with a CUCM 7.1.5 cluster added support with device pack 7.1(5) (35118-3). I have subscribed both handsets with the service and also enabled multi user support under the product specific layout. I can see the extension mobility option under Settings > Personal  I am not prompted for any details.

Any ideas?

[Leo Salcie Tejeda]

Hi Nick,

Did you follow these instructions:https://supportforums.cisco.com/docs/DOC-35904

From another forum: :

Extension Mobility (EM) on the DX650 has to be turned on in one additional place on the device by setting "Multi-User: Enabled". This will cause the login option to appear on the phone. This is supposed to be changed in later releases. Once Multi-User has been enabled you can access EM from Settings > Personal > Extension Mobility or from the lock screen "Sign in as New User". "

Regards

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[Nick.Britt_2]

Yes as described I have enabled multi user support under the product specific layout.

[Aman Soi]

Hi Nick,

It seems that you are hitting the bug

CSCui91373

Description

Symptom:
After following the Cisco Desktop Collaboration Experience DX650 Series Administration Guide, Release 10.0(1) has a section about how to "Configure Cisco Extension Mobility", extension mobility does not work on the DX650.
Conditions:
The document does not state that the Device > Phone setting "Multi-User" has to be set to enabled for extension mobility in addition to the documented steps on the DX650 at this time.
Workaround:
Also enable "Multi-User" from the Device > Phone page to enable extension mobility on the DX650.

even though u have done the workaround, can u try upgrading the phone firmware to 10.0(2.32)

regds,

aman

[Nick.Britt_2]

Upgraded to 10.0(2.32) the EM option is now removed completely.

Tried this on two devices, similar issue.

[Aman Soi]

Hi Nick,

Suggest opening tac case and update us.

regds,

aman

[Nick.Britt_2]

After a factory reset on both devices (Personal > Backup & Reset > Factory Data reset) this appears to have resolved the issue.

Cisco also suggested adding the EM URL to Multi User URL but this does not appears to be necessary.

[Aman Soi]

H Nick,

thanks for update.

regds,

aman

[Nick.Britt_2]

.......

I think this is a proxy issue, it appears that it is not ignoring the bypass proxy fields.

It may be related to the below open caveat which I cannot find any more information for.

CSCue36638       Proxy bypass not working if http:// not specified in Browser's URL field

EM URL http://:8080/emapp/EMAppServlet?device=#DEVICENAME#