Extension Mobility Error (database 6 Error) with CCM 5.0.4
We have CCM 5.0.4 installed at customer location and EM was working since the day of installation. However this morning few agents went for break while few were logged in the system.
And when the agents came back and tried loggin again they got error "database 6 error" and the users who were logged in at that point were sucessfully able to make calls internal/external both. However when they tried to logout they too got error "logout Unsucessfull".
This happened across all the users.
Is it something known or someone has seen this as i see CCM 5.0.4 has lots of bugs associated to it.
Re: Extension Mobility Error (database 6 Error) with CCM 5.0.4
Check with RTMT that all service (including EM) are up and running. also:
Check whether a large number of requests exists
If large number of requests exists, the Requests In Progress counter in the Extension Mobility object counter specifies a high value. If the requests are rejected due to large number of concurrent requests, the Requests Throttled counter also specifies a high value.
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